Important ticketing information for cancelled games

To our valued season ticket holders and all those who had purchased tickets for the two remaining home Greyhound games, we have developed the following policy in light of the extenuating circumstances and the cancellation of the remainder of the regular season.
 
Currently, all City recreation facilities, community centres and arenas are closed until further notice. This effects the GFL Memorial Gardens Box Office.
Therefore, we will not be able to facilitate any refunds for the final two homes games until the GFL Memorial Gardens Box Office re-opens.
 
Once that takes place the following protocols will be called into action to facilitate refunds:
 
Fans that purchased walk-up tickets for either/both of the final two home games (Friday March 20th vs Saginaw Spirit and Sunday March 22nd vs Windsor Spitfires) will be eligible for a refund. Fans that purchased tickets via credit card will automatically be refunded early next week and will not have to go to the Gardens. Fans that purchased tickets via debit or cash will need to go to the GFL Memorial Gardens box office (once its re-opened) with their tickets in order to receive a refund. Please note: only the person whose name is on the account will be able to come in for the refund.  Any tickets that were purchased through a third party will not be able to receive a refund from the GFL Memorial Gardens box office.
 
Fans that redeemed 2019/20 Vouchers for either/both of the final two home games (Friday March 20th vs Saginaw Spirit and Sunday March 22nd vs Windsor Spitfires) will be eligible to return their tickets at the GFL Memorial Gardens box office (once its re-opened) and receive their vouchers which will be honoured for the 2020/21 Regular Season (same redemption process will be in effect).
 
In order to compensate all 2019/20 season ticket holders for the final two home games of the season we have applied a credit to the season ticket renewal price for the 2020/21 season. Therefore, the adjusted 2020/21 season ticket renewal amounts due are as follows:
 
Adult:   $534.06
Senior: $450.24
Student: $450.24
Child:   $260.94
*All prices are subject to HST*
 
Any season ticket holders that have already renewed their season tickets and paid in full will be issued a refund by the City of Sault Ste. Marie for the difference.
 
With the GFL Memorial Gardens Box Office being closed we are currently working together with the City of Sault Ste. Marie to facilitate online season ticket renewals. We will have more information regarding online season ticket renewals towards the end of this week/early next week.
 
We want to ensure that any fans who do not have access to online renewal that they will have the opportunity to do so in person once the GFL Memorial Gardens Box Office re-opens.
 
At this point in time, the renewal deadline remains the same (Friday, April 24th).
Any changes deemed necessary due to the ongoing circumstances will be released via our website and social media.
 
We look forward to seeing all of you next season.
 
Go Hounds Go!